CodeMatrixPTEN

SOS support package

Your system is stuck. Let’s plan the way forward.

A defined package of hours to diagnose errors, prioritize fixes and make small adjustments to an existing app or system.

From $400Work estimate. Taxes, receipt costs and final scope are confirmed in the proposal.Indicative timeline: 3 to 5 business days
Build a sample fix list Assess my app or system ↗

Remote delivery worldwide · Portuguese and English

Starting price for the scope shown. Additional complexity and features are quoted before work begins. Prices are in US dollars (USD).

Conceptual software diagnosis and maintenance workspace
AI-generated conceptual illustration · fictional scenario

  • A priority list before the work hours are used.

  • Work focused on the adjustments agreed with you.

  • A report showing what was done within the package.

10 hours to work on what is holding you back

Assess first. Fix in priority order.

We start by understanding the problem and agreeing a priority list. The package provides 10 hours in total, including a 1-hour assessment, for fixes and small adjustments to your existing app or system.

Who it is for
Businesses with app or system errorsTeams with small updates pendingBusinesses needing to release an existing version

What you receive

The details are
part of the delivery.

  • 01

    Initial 1-hour assessment with a prioritized list

  • 02

    Up to 10 hours of work in total, including the assessment

  • 03

    Fixes and small adjustments according to agreed priorities

  • 04

    Report of the work completed

  • 05

    7-day warranty on the items fixed

From presentation to experience

Build a sample fix list

Interactive demonstration with fictional data. It does not send messages, record contacts or connect to real accounts or systems.

SOS support packageIllustrative environment · fictional data
Demo environment · fictional data · no connection to real services
Initial assessment and prioritizationTime reserved to understand the situation and organize the workIncluded · 1h reserved
The assessment uses 1h of the 10h package. Select tasks within the remaining 9h. Items exceeding the available time are disabled.

This is an example. Let’s discuss how it could fit your business.

Assess my app or system

How it works

One step forward.
Then another.

Clear stages make the work visible, with scope and responsibilities agreed before execution.

  1. 01

    We review the system in a 1-hour assessment.

  2. 02

    We organize the priority list with you.

  3. 03

    We use the remaining hours for the agreed fixes and adjustments.

  4. 04

    We validate the items worked on and deliver the report.

Clear boundaries

Know what is
outside the scope.

Additional needs can be assessed in a separate proposal.

  • Major new features
  • System redesign
  • App store accounts
  • Servers and third-party services

Follow-up and conditions7-day warranty on items fixed within the package. Resolving every issue depends on the assessment and the available hours.

Before you decide

Your questions.
Clear answers.

Do the 10 hours guarantee that every problem will be fixed?

The package includes a 1-hour assessment and up to 9 remaining hours of work. What fits depends on the system and the complexity of its problems. We prioritize with you; major new features and a complete redesign are outside the scope.

Can you publish the fixed version?

A version release or deployment can be addressed within the agreed hours and priorities, using your business accounts and access. App store accounts and servers cost extra. Fixes completed within the package have a 7-day warranty.

Can I adapt or expand the solution?

Yes. We start with the base scope on this page and assess your business needs. Additional features, integrations or complexity are defined and priced in the proposal before work begins. The final price and timeline may change with the agreed scope.

Commercial conditions

Agree on the plan before work begins.

01

Proposal and payment

Starting prices as of 18 October 2026 for the scope shown, quoted in US dollars (USD). The final investment depends on complexity and requested features and is confirmed in the formal proposal. No currency conversion is implied.

Standard terms: 50% upfront and 50% on delivery. Other payment methods and business invoicing arrangements are detailed in the proposal.

02

Starting and scheduling

Timelines begin after the upfront payment is confirmed or the purchase order is approved, and the required materials and access have been received. Approvals and scope changes may affect the schedule.

03

Third-party services

Third-party costs, such as domain registration, hosting, Meta, AI providers and licenses, are not included. Usage is estimated in the proposal based on expected consumption and current rates.

SOS support package

Your next step can start here.

Tell us about your needs. We will align the objective, scope, dependencies and next step for this solution.

Assess my app or system View all solutions →